Frequently Asked Questions

1. What does Chaush represent?

Chaush is more than fashion it’s a movement. We blend streetwear style with Islamic-inspired elegance to create pieces that carry purpose, culture, and meaning. Every design tells a story.

2. Where are your products made?

Our pieces are designed in Canada with careful attention to quality, message, and craftsmanship. We work with trusted partners to ensure ethical and responsible production.

3. How long does shipping take?

Orders are typically processed within 7–29 business days. Shipping within Canada usually takes 7–29 business days. You’ll receive tracking information once your order is shipped.

4. Do you offer international shipping?

Yes! We currently ship across Canada and select international locations. Shipping rates and delivery times vary by destination and will be calculated at checkout.

5. Can I return or exchange my order?

Yes. We offer 14-day hassle-free returns on unworn, unwashed items. To start a return, please visit our Returns Portal or contact us at support@chaush.ca.

6. What if my item arrives damaged or incorrect?

We sincerely apologize for any issue. Please email us within 7 days of delivery with your order number and photos, and we’ll make it right immediately.

7. How do I know what size to order?

Each product page includes a size chart and fit guide. If you’re unsure, feel free to message us we’ll help you find your perfect fit.

8. Are your designs limited edition?

Yes. Many of our pieces are part of exclusive drops with limited quantities. Once they sell out, they may not return—so grab your favorites while they last!

9. How can I contact customer service?

You can reach us at support@chaush.ca or use the contact form on our website. We typically respond within 24–48 hours.

10. Can I cancel or change my order?

We try to ship fast! If your order hasn’t been processed yet, we’ll do our best to accommodate changes. Contact us ASAP after placing your order.

Frequently Asked Questions